Delivery & Returns

Delivery, Returns & Refunds — South Africa

No voluntary returns or exchanges. Gevyse Organics does not accept discretionary change-of-mind returns or exchanges for its hair care, skin care, tea, herbs, beverages or other products, whether opened or unopened. This policy does not limit any mandatory South African consumer rights, including qualifying online cooling-off cancellations, remedies for defective, unsafe or incorrectly supplied products, and remedies for non-delivery.

Last updated: 12 November 2026. This page explains how Gevyse Organics handles deliveries, cancellations, returns, exchanges and refunds for orders placed at gevyse.com. We deliver within South Africa. This information must be read with our Terms of Sale & Consumer Rights (when available), Shopify's published checkout policies and applicable South African law. Nothing on this page limits rights that consumers have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Delivery destinations, options and charges

We currently ship within South Africa. Available delivery services, prices and any applicable delivery estimates are shown at checkout for your delivery address. The total order price and applicable delivery charges should be checked before you pay. International delivery is not currently offered through the online store.

2. Order processing and delivery timeframes

Orders are prepared following payment confirmation and subject to stock availability. Any dispatch or delivery date agreed at checkout or confirmed with you will apply, subject to your statutory rights. Where ECTA section 46 applies and no alternative period has been agreed, an order must be executed within 30 days after it is received. If we cannot meet an agreed or statutory period, we will communicate with you and honour any cancellation and refund rights that arise under applicable law. If the order cannot be fulfilled because the goods are unavailable, we will notify you promptly and provide any refund due within the statutory period.

3. Tracking, missing parcels and damaged deliveries

Where the delivery service provides tracking, we will share the tracking details when available. If an order is missing, delayed, delivered incorrectly or arrives damaged, please email info@gevyse.com with your order number and relevant information, or contact us via WhatsApp on +27 64 546 7679. Photographs can help us investigate damage but are not an automatic precondition to exercising legal rights. We will investigate with the courier and provide the remedies required by law. We do not treat handing a parcel to a courier as an automatic waiver of the customer's statutory rights.

4. Changing or cancelling an order before dispatch

Please contact us as soon as possible if you need to correct a delivery address or request an order change or cancellation. Changes may not be possible once goods are dispatched, but this does not remove any applicable statutory cancellation rights.

5. Defective, unsafe or unsuitable goods: your CPA rights

If goods are unsafe or defective, or fail to meet the requirements of section 55 of the CPA, section 56 generally entitles a consumer to return qualifying goods within six months after delivery, without penalty and at the supplier's risk and expense. Where section 56 applies, the consumer may direct the supplier to repair, replace or refund the goods, as provided by law. The usual statutory exclusions and qualifications apply, including circumstances where goods were altered contrary to instructions after leaving the supply chain. If a repair falls within section 56(3), further statutory replacement or refund rights may apply. Opened packaging or prior use does not automatically remove rights for defective goods.

6. Seven-day cooling-off rights for eligible online purchases

Where ECTA section 44 applies, a consumer may cancel an eligible online purchase of goods without reason or penalty within seven days after receiving the goods. In such cases, the direct cost of returning the goods may be payable by the consumer, and payments must be refunded within 30 days after cancellation as required by ECTA. Section 42 excludes specified transactions from this cooling-off right, including qualifying food and beverage transactions for everyday consumption delivered to the home, residence or workplace, personalised goods, goods which by their nature cannot be returned, and goods likely to deteriorate or expire rapidly. We assess whether an exclusion legally applies to the particular product and transaction; we do not automatically exclude all hair- or skin-care products merely because they are personal-care products. Statutory defective-product rights remain separate.

7. No voluntary change-of-mind returns or exchanges

All sales are final for voluntary change-of-mind purposes. We do not offer optional returns, refunds or exchanges simply because a customer no longer wants an item, ordered the wrong product or changes their mind, regardless of whether the product is unopened. However, if South African law grants a right to cancel or return a particular transaction or product, including under ECTA or the CPA, we will honour that right. No final-sale designation overrides statutory protections.

8. Incorrect goods and items not as described

If you receive an item different from what you ordered or materially inconsistent with its description, contact us promptly. We will assess the circumstances and provide a legally required correction, replacement, return, cancellation or refund at the appropriate cost allocation under South African law. Please keep the packaging if safe to do so while we resolve the matter.

9. Return and refund procedure

To request assistance, email info@gevyse.com or use WhatsApp. Include your order number, the product name, the issue and your preferred contact details. We will provide suitable return instructions, including an address or collection arrangement where appropriate. Where a refund is owed, it will be processed in accordance with the applicable statutory timeframe, normally to the original payment method where practicable; financial institutions may take additional time to display funds after processing. Where the law makes Gevyse Organics responsible for return costs, those costs will not be passed on to the consumer.

10. Product use and safety

Read product ingredient lists, usage directions, storage information and warnings before use. If a product appears unsafe or causes an adverse reaction, discontinue use and contact us; seek appropriate medical assistance when necessary. Individual cosmetic results vary. Nothing on this page excludes statutory liability for unsafe products or inadequate warnings.

11. Contact and further information

Email: info@gevyse.com
WhatsApp: +27 64 546 7679
Privacy: POPIA Privacy Notice.