Frequently Asked Questions (FAQs)

Welcome to Gevyse Organics. Find answers about our hair care, skin care, tea and herbs, orders, delivery and returns. We currently serve customers in South Africa.

Shopping & Products

1. What does Gevyse Organics sell?

Our ranges include Hair Products (such as hair oils and butters), Skin Products (such as creams, body butters and soaps), and Tea & Herbs (including herbs, teas and culinary spices). You can also Shop All products.

2. How do I choose the right product?

Read each product page for its description, net quantity, ingredients or materials where provided, usage directions and precautions. Different products have different purposes. If you need help choosing, contact us before ordering; we cannot diagnose medical conditions or guarantee individual hair or skin results.

3. Are your product sizes shown clearly?

Product sizes are listed in the product title and/or product description, such as 30 ml, 50 ml, 100 ml, 125 g or 250 g. Please check the stated net quantity before adding an item to your cart; product photographs are illustrative and are not guaranteed to be physically to scale.

4. Are your products suitable for sensitive skin, allergies or special diets?

Check the individual product ingredient lists and warnings before use. For skin products, patch testing is sensible where appropriate. If you have a known allergy, are pregnant or breastfeeding, use medication, or have a medical condition, check with an appropriate healthcare professional before using herbal products or unfamiliar ingredients. Our products are not presented as medical treatments.

Orders & Delivery

5. How do I place an order?

Choose a product, select an available size or variant if applicable, add it to your cart, and review the order and delivery details at checkout. Prices are shown in South African rand (ZAR). Available payment options are displayed at checkout.

6. Do you deliver across South Africa?

We currently offer delivery within South Africa. Available courier services and estimated delivery times depend on your address and are shown at checkout or in your order confirmation. Please see our Delivery & Returns page.

7. How much does delivery cost?

Delivery charges are calculated at checkout based on the destination and available shipping method. We do not advertise a single fixed nationwide shipping rate unless one is actually available for the order. Review the final cost before making payment.

8. How can I track my order?

Where the courier provides tracking, we share a tracking link or number when your order is dispatched. Please check your shipping confirmation. If you need help, send your order number to info@gevyse.com or WhatsApp. Do not send payment-card information.

9. Can I change or cancel an order?

Contact us promptly if you need to change your delivery information or request cancellation. Once an order has been prepared or dispatched, changes might not be possible. Any cancellation or refund right provided by South African law remains unaffected.

Returns, Refunds & Product Concerns

10. Do you accept returns or exchanges if I change my mind?

No voluntary returns or exchanges. Gevyse Organics does not offer discretionary change-of-mind returns, refunds or exchanges, including for unopened items. However, we honour any mandatory rights under South African law. For eligible online transactions, ECTA may provide a seven-day cancellation right, subject to its statutory exclusions. Read the full policy.

11. What if my order is damaged, defective, unsafe or incorrect?

Please contact us with your order number and the issue. Qualifying defective or unsafe goods remain covered by consumer rights, including the six-month implied warranty in section 56 of the Consumer Protection Act, where applicable. A remedy may involve repair, replacement or refund as required by law, without charging return costs to the customer when the supplier is legally responsible. Please do not continue using a product that appears unsafe.

12. Can I get a refund for an eligible online purchase?

Where section 44 of the Electronic Communications and Transactions Act applies, a customer can cancel an eligible purchase of goods within seven days after receiving them, without reason or penalty, subject to the exceptions in section 42. The direct cost of returning goods may be borne by the customer, and the required refund is made within the statutory period. The applicability of exclusions is assessed for the specific product and transaction, not automatically for every beauty product. See Delivery & Returns.

Help & Contact

13. How can I speak to someone at Gevyse Organics?

Email info@gevyse.com or use WhatsApp: +27 64 546 7679. Include your order number for order-related queries. Our Contact page has additional information.

14. Where can I find your policies?

Read our Delivery & Returns, Terms of Sale & Consumer Rights, POPIA Privacy Notice and Legal & Business Information pages. Statutory rights cannot be excluded by store policies.

Still have a question? Chat with our team on WhatsApp.