Terms of Sale & Consumer Rights

Terms of Sale & Consumer Rights — Gevyse Organics

Last updated: 12 November 2026. These South African shopping terms supplement the Shopify Terms of Service and explain how purchases from gevyse.com are handled. This document is intended to explain, not exclude or reduce, customers' mandatory rights under South African law. Where any provision of the published terms conflicts with a non-excludable statutory consumer right, the law prevails.

1. Seller and contact

The store operates under the name Gevyse Organics and sells hair-care, skin-care, tea, herbs and related products to customers in South Africa. Customer support: info@gevyse.com; WhatsApp/telephone contact: +27 64 546 7679. See Contact Us and the published checkout contact-information policy for additional business details.

2. Products, descriptions and suitability

Product listings should be read carefully for net quantity, ingredients, storage conditions, directions and precautions. Images may be illustrative of presentation and may display differently on different screens; however, the goods supplied must comply with material descriptions and applicable quality and safety requirements. Cosmetics and herbal products are not presented as medicines or guaranteed treatments for medical conditions, and personal results may vary. Customers should check ingredient lists for known sensitivities and follow product directions. These statements do not exclude legal rights in relation to unsafe or defective goods.

3. Prices and payment

Product prices are displayed in South African rand (ZAR). The amount payable, including applicable delivery fees, taxes and any other charges, is shown before order confirmation. The checkout displays payment options available for the transaction. We do not ask customers to send payment-card numbers by email, social media or WhatsApp. Payment and transaction data may be handled by Shopify and the payment providers used at checkout, subject to applicable data-protection and payment-security requirements.

4. Placing an order

Before confirming an order, customers should check their items, quantities, delivery address and total charges. Shopify checkout provides the opportunity to review and correct these details. After an order is submitted, we will send or make available the usual order confirmation. Acceptance and fulfilment remain subject to payment confirmation, stock availability and applicable law. If an order cannot be fulfilled, we will communicate with the customer and comply with legally applicable refund obligations. We do not claim an unlimited right to cancel paid orders without providing the remedies required by law.

5. Delivery and cancellation

Gevyse Organics currently offers delivery within South Africa. Delivery options, charges and available estimates are shown at checkout. Where ECTA section 46 applies, the statutory order-performance and cancellation provisions remain in force, including the general 30-day execution requirement unless another period is agreed. For full delivery and order-cancellation information, see Delivery & Returns.

6. Returns, refunds and statutory warranties

No voluntary returns or exchanges: All sales are final for change-of-mind purposes except where applicable South African law requires otherwise.

Goods must satisfy applicable quality, safety and description standards. Under CPA sections 55 and 56, qualifying unsafe, defective or non-compliant goods may be returned within the statutory period, and the customer can select the statutory remedy where section 56 applies. Eligible online purchases may also qualify for ECTA's seven-day cooling-off period, subject to the statutory exceptions. Other circumstances can give rise to separate legal remedies. Gevyse Organics does not accept voluntary change-of-mind returns, refunds or exchanges on any products, including unopened products, unless required by law. Applicable consumer rights, including qualifying seven-day cooling-off cancellations under ECTA and remedies for defective or non-compliant goods under the CPA, always take precedence. Read our Delivery, Returns & Refunds information for details.

7. Product safety and liability

Nothing in these terms, or the store's other published policies, is intended to exclude the seller's liability that cannot legally be excluded, including applicable liability for unsafe goods, product defects or inadequate safety warnings under CPA section 61. No blanket 'as-is' disclaimer will be relied upon to deny a consumer a mandatory warranty or remedy. If a product appears unsafe, stop using it and contact us. Seek professional medical help for serious symptoms.

8. Privacy and marketing

Customer personal information is handled in accordance with applicable privacy law and our Privacy Policy and POPIA Privacy Notice. Receiving an order confirmation does not, by itself, mean that the customer has consented to unsolicited promotional WhatsApp messages, emails or SMS messages. Customers may object to marketing as provided by law.

9. Customer support, complaints and disputes

For an order or product complaint, email info@gevyse.com, describing the issue and including the order number where available. We will assess the complaint and respond appropriately. Consumers retain their rights to use applicable regulatory, ombud or judicial channels, including the National Consumer Commission where appropriate. These terms do not impose mandatory private arbitration or take away access to statutory remedies.

10. Applicable law

These supplemental terms are interpreted under the applicable laws of South Africa, including the CPA, ECTA and POPIA where relevant. Nothing here takes away protections that mandatory law provides. The original checkout Terms of Service remain accessible, but should be read subject to mandatory South African consumer rights.

11. Changes and records

We may revise these terms for future orders when needed. Changes cannot retrospectively remove accrued statutory rights. Keep your order confirmation or electronic receipt for your records; contact us if you need assistance obtaining available transaction information. See Contact Us for support.